Palo Alto, CA 94302
Care CompanionCare Concierge Operations | Palo Alto, CA, USA
Totemic's mission is to empower older adults everywhere to live their best lives possible. Powered by a world-class team of deep technologists and healthcare industry experts and backed by leading investors like Khosla Ventures, Lightspeed Capital and Y Combinator, we deliver medical-grade outcomes with a consumer-grade experience. Our flagship product, which grew out of cutting-edge research at Stanford, uses wireless signals and machine learning to passively monitor older adults and keep them safe, functional and connected in their homes and communities without the use of privacy invasive cameras or any wearable devices. For more, check out our blog here.
We’re currently hiring a Care Companion who will report into and work closely with our Operations Manager on the Totemic Care Concierge team. Care Companions are the most trusted advocates for our older adult users. As a Care Companion, your primary responsibility will be to interact with a panel of our adult users on a daily basis for various functions including new user on-boarding, daily check-ins, fall prevention coaching, connecting our older adults to local resources, conducting health surveys, collaborating with care team members, and technical support.
Care Companions play a critical role in closing the loop between our users and their care management partners. Care Companions also provide user feedback related to our Totemic device (Guardian) and our wrap-around service (Care Concierge) to our Product Team to support the iteration and evolution of our Totemic offerings.
Role & ResponsibilitiesBecome the most trusted advocate for Totemic users (older adults) by building sustainable relationships via open and interactive communicationDaily wellness check-insPeriodically survey our older adults on things like activities of daily living (ADL), social determinants of health (SDoH), etc.Solicit S.M.A.R.T. goals from users and create action plans to achieve these goalsCommunity resource connections and care coordination with both medical (e.g. doctors, nurses, social workers, pharmacists, etc) and non-medical (e.g. health coaches, community health workers, etc) personnelTechnical support for GuardianRobust note-taking from interactions with users using Totemic’s proprietary web-based Care Concierge portalConfirmation of fall detection false/true positive alertsProvide feedback to company to be used for product/service iteration
Minimum QualificationsExperience working in healthcare (e.g. Medical Assistant, Nursing, EMT, etc)Mission drivenHigh School diploma or equivalentExcellent verbal and written communication skillsPrevious customer support experienceAbility to work in a fast paced startup environment and manage high volume of user interactionsPassion to collaborate and work on and with teamsComfortable with change, thinking on their feet, and with managing time and multiple tasks effortlesslyProficient in Microsoft Office-like tools (e.g. spreadsheets, calendaring/scheduling, presentations, etc)
Preferred QualificationsBachelor’s degreeCaregiving experienceEMT Certified
*Totemic is an equal opportunity employer. As standard procedure for all new hires, this position is subject to background check, & reference check.