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Medical Assistant (Call Center) (168584)

Hayward, CA 94540

Tiburcio Vasquez Health Center, Inc

Posted 24 weeks ago
Discuss pay at interview
Job Description

Medical Assistant (Call Center)

We are looking for a Medical Assistant (MA) to perform a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.
This is a full-time benefited position working 40 hours per week, typically Monday through Friday with periodic Saturday hours. The ideal candidate has excellent customer service skills working with diverse populations. Prior experience as Medical Assistant in a non-profit clincal setting preferred; community health desirable.
We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plan.
Tiburcio Vasquez Health Center, Inc. is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more.
+ Prepares for patient appointments by reviewing and updating patient records prior to appointment. This includes checking for updates of recent test results, lab results and correspondence. Also reviews patient record (EHR) to determine needed services and whether referrals are in process or have been completed since last visit.
+ Provides initial medical screening including: greets patients and directs to appropriate exam room. Takes weight, height, temp, blood pressure, and basic medical history; accurately documents in medical chart according to generally accepted medical standards.
+ Maintains exam rooms according to protocols: Cleans rooms between patient exams to ensure patients' comfort and compliance with infection control standards; ensures all necessary supplies are stocked. Promptly reports when supplies are low and works with nursing staff to ensure timely reordering is completed.
+ Appropriately prepares patient for visit and alerts physician when patient is ready to be seen.
+ Performs general clerical duties in support of patient services according to the needs of the clinic. These include but are not limited to answering phones, photocopies, faxing, typing, completing forms, etc. Works with patient scheduling system to assist Patient Registration staff with the orderly and efficient patient flow.
+ Assists physician or nurse upon request during examination of patient and according to generally accepted medical standards. Practices universal precautions with respect to established safety protocols. Facilitates communication between the provider(s) and patient as needed, including translation as appropriate.
+ Provides administrative back-up support, as needed. Accepts floating assignments to other areas of Clinical (e.g. Family Practice, Peds, Obstetrics, Lab, School Based Health Centers) as needed and assigned.
+ Utilize an Electronic Health Record system (NextGen) to document medical visits.
+ Maintains nurses' station, according to protocols.
+ Performs EKGs and acts as backup for lab technologist.
+ Acts in capacity as interpreter, as needed.
+ Performs additional duties, as assigned.
+ High school Graduate (or GED) required
+ Current, valid California Certification of Medical Assistant
+ Current, valid CPR certification
+ Ability to periodically travel to different clinics, as required.
+ Bilingual; English/Spanish
+ Prior experience as Medical Assistant in a non-profit clincal setting; community health desirable
+ Experienced with Electronic Health Records (NextGen)
General Skills Required:
+ Excellent communication skills at level necessary for taking patients' medical histories, understanding provider and supervisors instructions, and for accurately documenting patients' medical information.
+ Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.
+ Ability to multi-task and work effectively in a high-stress and fast-moving environment.
+ Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.
+ Working knowledge of "Universal Precautions," demonstrates professionalism at all times.
+ Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
Job ID: 2
External Company Name: Tiburcio Vasquez Health Center, Incorporated
External Company URL:
Street: 22211 Foothill Blvd.
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