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Medical Assistant (Cert)/PSR Urgent Care
Santa Rosa, CA 95404
Posted 21 weeks ago
Discuss pay at interview
**Sutter Pacific Medical Foundation** is a not for profit corporation that exists to provide medical services, research and education. The foundation provides the infrastructure for the delivery of physician services, and contracts with a separate corporation comprised of physicians and other care providers to deliver the clinical services. This multi-specialty foundation will provide a platform from which new physicians can be recruited to continue to provide physician services in a nonprofit, community setting. The Foundation's vision is to create a medical group that will deliver high quality, market competitive medical services.
Under the supervision of the Physician Clinical Supervisor for clinical duties and the Care Center Manager/Supervisor for non-clinical duties, assists providers and other members of the health care team in clinic offices by performing a variety of back office, patient-related tasks and ensuring smooth patient and work flow within the department.
**MEDICAL ASSISTANT DUTIES:**
+ Manages rooming and patient flow, including pre-visit preparation, assisting with the patient visit, and post-visit duties.
+ Escorts patient to the exam room within 5 minutes of his/her appointment time or within 5 minutes of registration time if patient arrives late. Follows all other Rooming Standards as established by the Medical Foundation.
+ Assists the Clinician as necessary as a team member and employing lean techniques of smooth flow.
+ Notifies patient of delays in accordance with Medical Foundation standards, giving him/her the option of rescheduling. Informs provider of schedule changes that impact patient flow.
+ Prepares patients for appropriate exams/procedures by reviewing EHR health maintenance and disease management or patient chart for overdue or due-soon services and pends orders, when appropriate.
+ Gathers appropriate documents and signatures necessary to assist the Clinician in making treatment decisions, i.e. ABN forms, DPAHC, immunization consent.
+ Ensures that exam rooms are clean, stocked, and appropriately set up each day prior to rooming patients.
+ Assists in patient education by providing informational pamphlet and after care instructions, and/ or after visit summary as instructed by the Clinician or according to Medical Foundation Policy.
+ Refers care outside of the Medical Assistant/Patient Services Representative position to the appropriate licensed personnel.
+ Assists Clinician with EHR In-Basket management for prescription refills, results, authorizations/referrals and non-clinical secure e-Messages in accordance with Medical Foundation standards.
+ Follows Medical Foundation policies and procedures for managing patient and pharmacy callbacks in a timely manner.
+ Receives and records lab/radiological test results (may include outside medical records) via telephone or computer and ensures that those results and related reports are with the patient's medical record at the time of the patient's visit.
+ May communicate normal test results only to the patient upon the direction of the Clinician
+ Relays Clinician instructions/orders to pharmacy (refills only without changes), patients, and other entities via computer, phone, fax, or mail.
**PATIENT SERVICES REPRESENTATIVE DUTIES:**
+ Answers phones professionally and warmly to assist all callers with their healthcare objectives.
+ Receives patients at the care center. Tasks include providing information about clinical services, insurance and payment policies; patient registration; processing new patient paperwork; collecting fees; and following up with patients for payment/insurance information when necessary.
+ Attends to physician and practitioner needs to support patient care and practice development.
+ Schedules and confirms appointments. Monitors schedule frequently for capacity.
+ Attends to billing corrections in a timely fashion. Asks for assistance as needed to expedite patient concerns as quickly as possible.
+ Distributes labs and scans records into patient chart on a daily basis.
+ Helps maintain office supplies, equipment and general office systems
**OTHER JOB FUNCTIONS**
+ Where paper charts are still in use, assures that each page in the patient's medical record is labeled with the patient's name and date of birth.
+ Where paper charts are still in use, ensures that progress notes are labeled with the patient's name, date of birth, and date of service for each visit.
+ • Scanning: When appropriate, document name and MRN on reports and send to scanning team.
+ Where paper charts are still in use, files test results in the patient's medical record after Clinician signs off the result and gives appropriate instructions.
+ Follows Medical Foundation policies and procedures for handling referrals.
+ Attends/participates in departmental meetings.
+ Follows all other relevant Medical Foundation policies and procedures for Medical Assistant/Patient Services Representative role.
+ Complies with all HIPAA regulations and SPMF standards of client confidentiality.
+ Accepts and performs other job related duties, projects and responsibilities, as required.
+ High School diploma or equivalent education / experience required.
+ Graduate of an accredited medical assisting program which a clinical externship, or a program approved by the Bureau for Private Postsecondary and Vocational Education, California Department of Consumer Affairs required.
+ Proof of training in administering injections and performing skin tests, and/or training in venipuncture and skin puncture for the purpose of withdrawing blood, as required by California Medical Assisting Regulation required.
+ Minimum of 2 years of Medical Assistant/Specimen Handling-phlebotomy required.
+ Minimum of 2 years demonstrated medical assisting skills in ambulatory care.
+ Basic Life Support Certification - BLS upon hire required.
+ Certified Phlebotomy Technician Level I - CPT I preferred.
+ Certified Medical Assistant - CMA upon hire required (must be from the following certifying organizations):
+ California Certifying Board for Medical Assistants (CCBMA), Designation: CCMA-C certification in basic and clinical specialty
+ American Association of Medical Assistants, Designation: CMA (AAMA)
+ American Medical Technologists, Designation: Medical Assistant (RMA)
+ Multi-skilled Medical Certification Institute, Inc., Designation: Medical Assistant (NCMA)
+ American Medical Certification Association: Medical Assistant (CMAC)
+ Basic anatomy and physiology.
+ Must be a Certified Medical Assistant with all of the skills required by the State of California for that certification.
+ Medical terminology and abbreviations.
+ Universal precautions.
+ Medication administration.
+ Must pass pre-visor and keyboard testing if applicable per Medical Foundation policy.
+ Organizational skills, ability to manage multiple tasks effectively, using lean techniques for standard work and smooth flow.
+ Computer skills including patient scheduling software and EHRAbility to efficiently operate office equipment, i.e. computer, telephone, fax, photo machine, etc.
+ Ability to establish priorities and coordinate work activities paying particular attention to detail
+ The ability to manage multiple priorities and demands on time, while remaining calm
+ Requires exceptional communication and customer service skills, strong organizational skills, ability to prioritize and manage a great number of details and multi-task with strong follow-through are mandatory
+ Computer proficiency with MS Office Suite, including Word, Excel, Outlook, as well as an ability to learn new programs with ease.
+ Must have the ability to establish and maintain effective working relationships with all levels of staff, volunteers, and the general public
+ Must possess excellent interpersonal skills and be comfortable with people in all stages of health and healing
+ Possess and apply logical problem-solving skills.
+ Clinical Support
+ Washes or sanitizes hands per hand hygiene policy.
+ Appropriately uses personal protective equipment (PPE)
+ Maintains Sterile Technique at all times, as appropriate.
+ Uses standard precautions, proper technique and always appropriately deploys safety devices on all syringes.
+ Performs tests, and collects/prepares specimens per written order or specific electronic order of the Clinician
+ Having completed all required training, performs 12 lead EKGs
+ Having completed all required training, correctly applies splints and braces as ordered by the Clinician.
+ Medication Management:
+ Follows the 6 rights of safe medication administration.
+ May administer ordered medications by intradermal, subcutaneous or intramuscular injections and orally, sublingually, topically, vaginally, rectally, or by inhalation, with evidence of successful completion of formal competency verification.
+ Follows Medical Assistant Medication Review Workflow approved by the Medical Foundation.
+ Performs medication review. Notes allergies as well as verifies medications patient is currently using. Medications patient has discontinued are recorded in visiting notes. May not independently add or delete a medication from the medication list.
+ Electronic Health Record (EHR) Documentation:
+ Effectively utilizes EPIC (electronic health record)
+ Takes a proactive view of daily and weekly clinician schedules..... click apply for full job details